Update: Stell – 1, White Screen of Death – 0

By in design, troubleshooting with 2 comments

As some of you may have noticed, it’s been a bit quiet on here. Over the last month or so, I haven’t been able to post anything from my computer due to the WordPress ‘White Screen of Death’ issue affecting my blog. I was constantly greeted with a blank screen whenever I tried logging in. I tried everything from disabling plugins, changing my theme, adjusting strings of code, etc but didn’t have much luck until today!!!

I did a back up of my WordPress files off my FTP site and had decided to delete the WordPress app off my server so that I can reinstall the newer 3.9.2 version (it was stuck on 3.2 at the time). When I reinstalled the app and copied/replaced the necessary files, I had eventually realized that I neglected to do a back up of my database (duh!) which was apparently one of the most important parts of my blog, holding all the content from my posts. That kinda gave me a slight moment of panic and cold sweat until I decided to contact my amazing hosting provider, Media Temple. They literally saved me from losing everything thanks to their 24/7 online chat support and CloudTech On-Demand service which saves an automatic back up of my files on their servers. All I did was fill in an Emergency File Restore request to restore my database/WordPress files, then within a short 6 hours this blog was restored to its original state! AAAND as an added bonus, when I went to log in, I saw this lovely welcome page:

Goodbye White Screen of Death!
Wordpress was updated to the latest version and most importantly it was no longer a blank screen!!! That was my 1am moment of happiness. I guess my slight mishap worked out for the better and helped resolve the issue. Now I’ve got one less problem and many blog posts to come including a site design overhaul I’ll be working on!

If you are in the market for any web hosting services for your sites, check out Media Temple. I’ve been using them for 9 years and am always impressed with the support and services they provide – highly recommended! Click the link below and you will get a 20% discount off your hosting plan.

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2 comments on “Update: Stell – 1, White Screen of Death – 0”

  • John

    Are you only receiving the White Screen from your desktop using a certain browser, or all? I assume the White Screen is only happening to the admin dashboard of your site, since I’m viewing the site right now. If the problem is just on your desktop and with a certain browser, try clearing the cache and temp files for that browser and see if that worked.

    If it didn’t work, or the problem is with all browsers – try editing your wp-config.php file to enable wordpres debugging by changing it’s value from “false” to “true”. Debug will output errors in your browser that arise when wordpress tried to dynamically display your content. You may have anything from a bad theme file, bad plugin, to malicious code inserted into your site by a hacker.

    Good luck, I hope you get everything sorted!

    • Estella (author)

      Thanks for the Advice John! The White screen was only appearing when I tried accessing my dashboard. I finally had it all sorted out when I deleted WordPress and had everything freshly installed and restored 😀

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